Frequently asked questions
Short, straight answers to the questions people ask before they book. If yours isn't here, call 020 3603 5257 at any time.
Booking
How do I book a taxi with Putney Cabs Airport Transfers?
Use the booking form on any page of this website, call 020 3603 5257, send us a WhatsApp message or book in the TaxisNetwork app. Whichever you choose, you agree a fixed fare before the booking is confirmed.
How much notice do you need?
The more notice the better, especially for early morning airport runs and for the larger 6 and 8 seater vehicles. Short-notice bookings are taken around the clock too, depending on availability.
Can I book my outward and return journeys together?
Yes. Give us both dates and times, plus your return flight number if you're flying back, and both journeys are booked at once.
Can I add a stop on the way?
Yes, tell us about any stops when you book so they're included in the fare. Adding a stop on the day changes the journey, so call us first if your plans change.
Fares and payment
How is my fare worked out?
Your fare depends on the journey itself: the pickup and drop-off points, any stops, the size of vehicle and when you travel. Once agreed, it stays fixed for the journey as booked.
Which payment methods do you accept?
Card, including American Express, cash and bank transfer. Companies can also pay through a corporate account.
Can I pay before I travel?
Yes. Paying by card or bank transfer in advance means there's nothing to sort out at the end of the journey.
Airport journeys
How does meet and greet work?
Ask for meet and greet when you book. Your driver meets you inside the terminal once you come through arrivals and helps with your bags on the way to the car.
What happens if my flight is delayed?
We track your flight in real time using the flight number you give us, so your driver works to your actual landing time rather than the time on the booking.
Which airports do you cover?
All five London airports: Heathrow, Gatwick, Stansted, Luton and London City.
Do you drive to the airport as well as collect from it?
Yes, journeys run both ways: from Putney to the airport, and from the airport back to Putney or anywhere else in London.
Luggage and groups
How much luggage can I bring?
It depends on the vehicle. As a guide, a saloon takes 2 large cases and 2 small bags, and the 6 seater MPV takes 4 large cases and 4 small bags. Tell us about anything bulky, such as golf clubs, pushchairs or ski bags, so enough space is sent.
There are more than four of us. What should I book?
Book a 6 seater taxi for up to six passengers, or a 7 seater taxi (our 8 seater MPV) for seven or eight. Larger groups can book more than one vehicle.
Children, pets and assistance dogs
Do you provide child seats?
Yes, baby seats and booster seats are available on request. Tell us how many children are travelling and their ages when you book.
Is there anything I should do before a journey with a pet?
Tell us the type, size and number of animals when you book. Small pets travel best in a secure carrier, and a blanket or towel helps larger dogs settle. The pet friendly taxi page has more detail.
Do you carry assistance dogs?
Yes, always, and at no extra charge. Licensed private hire drivers must carry assistance dogs by law unless they hold a medical exemption.